BPO Call Center: What It Is and How It Works

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2026-07-30 07:26:56 -

A BPO call center handles phone-based customer interactions on behalf of another business, rather than the company managing those calls with its own in-house team. BPO stands for business process outsourcing, and while the concept covers many back-office functions, call handling remains one of the most common services outsourced this way. For businesses weighing whether to build an internal...

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